• ★ NYC Child Support - ACCESS HRA
• ★ 2023-02-20
• ★ Questions & Answers

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About NYC Child Support - ACCESS HRA

ACCESS HRA Kid Help Mobile makes it simple for all people in Fresh York Town to fill out an enrollment form for Kid Help Services.


Log In

You can use your existing ACCESS HRA acc to log in to this app. If you don’t have an account, you can make 1 in the app.


Submit Enrollment Form

Once you are logged in, you can submit an enrollment form right from your phone. We will ask you some questions about yourself, the Other Party, and the kid or children. If you have kids with multiple people, please submit an extra enrollment form for every of the Other Parties.


View Enrollment Summary

Once you have submitted your enrollment form for Kid Help Services, you will be able to view and download a copy of the form.


Required Documents

Once you have submitted your enrollment form, you will see a list of documents that may be required for your enrollment. Depending on the type of form you submitted, we will either ask that you return your documents to us directly from this application or we will provide a list of documents that you should bring with you to court. If you are returning documents to us through our mobile app, you can take a photo from your camera roll straight from the list shown to you on the screen. After you submit your enrollment form, someone from the NYC Office of Kid Help Services will reach out to you to confirm the info and needed documents.


Forms

New forms are available to submit for your Kid Help case, including Challenge Forms and forms for programs such as the Arrears Credit Program and the Arrears Cap Program.


Appointments and Notices

Cash Assistance clients can view NYC Kid Help Appointments and Notices in the app


For custodial parents


The application simplifies the kid help enrollment process by asking you questions that more quickly support you complete the appropriate form. Once submitted, the forms and any needed documentation is reviewed by an Office of Kid Help Services (OCSS) staff member, who will contact you to confirm your submission and talk to you about the next steps. You can also use the application to provide OCSS your updated contact info and get kid help appointment reminders.


For noncustodial parents


As of December 2022, you can create kid help payments to the government or the custodial parent directly through the app, without a fee, by using a credit card, debit card, PayPal, or Venmo. The application also provides you access to kid help enforcement challenge forms and debt reduction app forms, which can be completed and submitted via the app. Once OCSS receives the submission, you will be contacted to discuss whether you qualify and the next steps. You can also provide your updated contact info via the app.

ACCESS HRA Kid Help Mobile is available in English, Spanish, Korean, Arabic, Russian, Traditional Chinese, and French.

New Features: Child Support Payments for noncustodial parents can now be made through the mobile app

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